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What are the acceptable methods of payment?
We accept cash, check, cashapp, paypal, venmo, zelle, google pay, apple pay, and all major credit cards.
How should orders be placed?
We have several avenues for placing an order.Â
Call or text us at 571-969-6964. WhatsApp is also an option.
Email us at info@novaeventrentals.com.
Use our Web Inquiry to place a request.
Are the published rates per hour, day, event, etc.?
The published rates are for a 24 hour period. We do allow some flexibility based on other scheduled orders.
How early should rentals be reserved?
We do not have a requirement on how soon equipment should be reserved. However, we do recommend reserving as soon as possible to make sure we have the equipment available for your event.
Is there a minimum order requirement?
No, we do not have a minimum requirement.
Is a deposit required when placing an order?
No, we do not require deposits. We do ask that customers not abuse our generous policy and keep us informed if they no longer have a need for our rental equipment. This allows us to keep our inventory up to date and available for other potential customers.
When is payment due for the equipment/reservation?
We typically do not require payment in advance and mostly collect payment when the equipment is picked up or delivered. We understand that equipment needs may change and want to allow flexibility for our customers. During extremely busy periods, we may require our customers to prepay to hold the equipment. This is to insure customers do not abuse our generous reservation policy.
Are you truly open 24 hours a day?
We like to make ourselves available for our customers and understand that typical business hours don't work for everyone. For that reason, we advertise 24 hour availability. We prefer that rental pick ups and drop offs happen between 7:00 AM and 10:00 PM, however, we can arrange for other times with prior arrangements.
Do you offer delivery?
We do offer delivery on a case by case basis. For smaller orders, the delivery cost may end up higher than the equipment rental, so it may make for sense for the customer to pick up the equipment. Most of our equipment folds down to a manageable size and will fit in sedans, SUVs, and minivans.
Is the business insured?
Yes, NoVa Event Rentals, LLC is licensed and insured. Proof of insurance and additional insured can be provided on request.
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